30-Day Satisfaction Guarantee

If you are not completely satisfied with your CKCU purchase, you can return it within 30 days of delivery for a full refund or replacement. No questions asked.

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How to Return

1. Contact us at support@alicecos.com with your order number.
2. We will provide a return shipping label and instructions.
3. Pack the product securely in its original packaging.
4. Ship it back using the provided label.
5. Once received, we will process your refund within 5-7 business days.

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Refund Policy

Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item).

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will arrange a replacement or full refund at no cost to you.

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Non-Returnable Items

For hygiene and safety reasons, opened or used grooming products cannot be returned. Unopened products in original packaging are eligible for return.